Terms & Conditions

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The Rico Kids has made every effort to word these terms and conditions in plain English, with clarification of various clauses where necessary. If you do not understand any part of these terms, please call us for clarification or seek legal advice before agreeing. Any booking WHETHER CONFIRMED VERBALLY, ELECTRONICALLY OR IN WRITING will be subject to a legally binding contract carrying the following Terms & Conditions of Service:

Definitions and Application

These terms and conditions will apply to the purchase of Entertainment Services by you (the “Client“). I am Hristiyan Stanoev trading as Rico Kids of 124 City Road, London, EC1V 2NX (the “Entertainer”). A booking (“Booking”) is any verbal, electronic, or written request securing entertainment for a specific date from the Client to the Entertainer.

Client Data & Communications

  • The Client agrees to provide all relevant details to the Entertainer (such as Names, Phone Numbers, Email Addresses, Party Venue Addresses, Child’s Names and Age, Date, and Time of the Party).
  • By completing the Booking Form, the Client gives full permission to the Entertainer to contact them via the Client’s e-mail address and phone number.
  • The Client has read, understood, and agreed with the Privacy Policy published on the website: https://ricokids.co.uk/privacy-policy/.

Confirming the Booking

  • “Confirmation” means any verbal, electronic, or written acceptance of a booking by BOTH the Client and the Entertainer.
  • All Bookings take effect immediately upon Confirmation.
  • A deposit (or full payment) and fully completed Booking Form are required to confirm a party’s date and time.

Right to Refusal of Services

Rico Kids reserve the right to refuse service to anyone for any reason at any time.

Policy on Abuse

  • In the event of abuse, threatening behaviour, or unsafe conditions, the Entertainer reserves the right to stop the performance immediately without refund.
  • Harassment is not tolerated by the Entertainer, and they have the right to cease a party without penalty if the children continually misbehave.

Payments

  • In order to secure a booking, the Client can either pay the full amount or pay 50% of the fee as a deposit upon booking. A booking is not confirmed until the deposit or full payment has been received. Payment is not processed until funds have cleared (please allow 2-3 business days). Rico Kids may continue to accept bookings for this date until payment has been made.
  • Deposits are non-refundable but may be transferable to another booking time (subject to availability within 30 days of the original party date).
  • Payment is required in FULL 5 business days before the event. Payments are not accepted on the day of the event. This excludes any agreed additional fees on the day (such as extensions or late finish fees), which may be payable in cash.
  • The agreed booking fees may be subject to change (in agreement with both the Client and the Entertainer) if any booking details are altered after a booking has been confirmed. All changes must be arranged and agreed upon by Rico Kids in advance of the event.
  • If any payment due before the event is not received at least 5 working days prior, the Client will be considered in default of the contract. The Entertainer reserves the right to cancel the booking without penalty, and the Client will forfeit any fees already paid and remain liable for any applicable cancellation charges as outlined in the Cancellations clause.
  • The Client agrees to cover any additional expenses (such as travel, parking, or joint party surcharge), which must be paid at least 5 business days before the event.

Cancellations

By the Client:
If the Client cancels the Booking, they must inform Rico Kids immediately.

  • More than 28 days before the event: 50% of the total booking fee is payable.

  • Between 14 and 28 days before the event: 75% of the total booking fee is payable.

  • Less than 14 days before the event: 100% of the total booking fee is payable.

Deposits are non-refundable.

It is the Client’s responsibility to ensure their venue can accommodate the Entertainer. Cancellation or non-performance due to venue restrictions will still result in the above cancellation charges.

By the Entertainer:
The Entertainer will not cancel a booking except in exceptional circumstances, including but not limited to Force Majeure or unforeseen circumstances beyond reasonable control.
If the Entertainer cancels a booking, they will inform the Client immediately and refund any booking fees already paid.

Responsibility for Incorrect Information

The Client is responsible for ensuring that all booking information provided is accurate and complete.

Any changes or corrections must be communicated to Rico Kids as soon as possible and are subject to availability.

If incorrect or incomplete information affects the Entertainer’s ability to deliver the agreed service, Rico Kids reserves the right to cancel the booking without refund. In such cases, the Client will remain liable for 100% of the total booking fee, regardless of when the issue is identified.

Complaints

If the Entertainer is unable to fulfil part of the event schedule or breaches the terms of the Booking, a complaint must be made in writing to Rico Kids within 30 days of the event. Full payment must still be made as agreed. Any complaints do not affect the Client’s obligation to pay.
Rico Kids will make every effort to resolve disputes without legal action. If necessary, disputes will be settled via legal representatives.

Venue Suitability

  • It is the Client’s responsibility to ensure the venue can accommodate the Entertainer. This includes, but is not limited to, adequate space, permission from the venue owner, and, where required, free or paid parking for the Entertainer.
  • Arrival / Setup – The Entertainer requires access to the venue at least 15–30 minutes prior to the agreed performance start time to set up equipment and prepare for the event.

Changes on the Day

Any unavoidable changes on the day must be discussed and agreed with the Entertainer. Additional costs agreed on the day are the Client’s responsibility and must be paid according to Rico Kids standard rates.

Event Schedule and Extended Performance Fees

The contracted booking time remains fixed, even if the event starts late due to circumstances outside the Entertainer’s control. There will be no reduction in the Entertainer’s fee for any such delays.

If the Client requests that the Entertainer extend the performance beyond the contracted finish time, a late finish fee of 30% of the total balance per ½ hour overrun will apply, payable in cash on the day.

The Entertainer reserves the right to refuse any extension without penalty.

Entertainer Service Guarantee

  • The Entertainer agrees to perform to the best of their ability and as advertised via promotional materials. They will make every effort to adhere to the Client’s reasonable wishes and behave politely to the Client, guests, venue staff, and contractors.
  • All equipment required for the performance will be provided by the Entertainer unless otherwise agreed. The Entertainer is responsible for the equipment’s safety, insurance, and certification.
  • The Entertainer will refrain from consuming alcohol before, during, or after the performance while the Client or guests are present.

Entertainer’s Equipment

Equipment and instruments belong to the Entertainer and are not available for use by others except with specific permission.
The Client is responsible for reasonable repair or replacement costs for any damage to Rico Kids costume(s) or equipment caused by any non-Rico Kids person at the event.

Entertainer’s Well-Being

The Client will provide the Entertainer with drinking water during the event.

Entertainer’s Discretion

The Entertainer may manage the flow of the party, including singling out children, to ensure the fun and safety of all guests.

Responsibility for Children and Adult Supervision

  • The Entertainer is not permitted to be left alone with children at any time. The Client must ensure children are supervised by a responsible adult over 18.
  • Rico Kids is not responsible for the care or supervision of minors and is not liable for loss or damage caused by acts or omissions of supervisors, carers, or parents.
  • The Entertainer’s total liability for any claim arising in connection with the booking shall not exceed the total fee paid by the Client.

Force Majeure

In cases of Force Majeure (war, fire, illness certified by a medical professional, epidemic, accident, civil commotion, national calamity, government or local authority order, changes in law, foreign government policy, act of God), either party may cancel the booking without penalty other than loss of payment already made.
Where possible, both parties will attempt to reschedule to a mutually agreed date.

Photographs and Videos Usage

Rico Kids may use photographs or videos captured during events for promotional purposes.

Acceptance of Terms

By completing the Booking Form and sending it to Rico Kids, the Client confirms that they have read, understood, and agreed to these Terms & Conditions.